Yes, I forgot what my Unionbank EON Online Facility transaction (TXN) password. I checked in earlier to see if the payment I was waiting for had arrived and I got the change your transaction password interface after logging in to my EON online account. I knew it was going to be changed because the last time I checked my EON account, I only had 40+ days left before the transaction password expired. Since I was swamped with stuff from the university, I had forgotten about it and just encountered it today.

I tried to remember my previous TXN password but all the passwords I tried didn’t work. So I decided to call their 24-Hour Customer Care Hotline whose number was at the back of the card. Since I am not in Manila, I chose the Domestic Toll Free (for provincial areas) which is 1-800-1888-2277. When the automated/recorded prompt played, I chose Option #5 (press 5 on the phone) to access my EON account. A very nice customer representative answered the phone and helped me with my reset request after answering several verification questions. They asked the following:

1. Account Number (the one under your name on your EON card)
2. Full Name (on account)
3. Birthday
4. Cellphone Number
5. USER ID (the one you use to login to your EON online account)
6. Email Address

If the email address you used before isn’t working anymore, they can change it for you. When they ask for the email address, they ask for your preferred one. I was told by the CS that I will receive the email for the reset within 2-4 banking days so I would have to wait until Thursday. I hope everything goes well then.

Update: Woohoo! Received their reset email Thursday afternoon.

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